Press

Unintended consequences

Written by Bob Lester, DVM for Today's Veterinary Business Did you hear about Wells Fargo? For years, the company served as a role model in the banking world for exemplary customer service. Wells Fargo set a goal, or key performance indicator (KPI), to sell eight...

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Come aboard!

Written by Bob Lester, DVM for Today's Veterinary Business Sailors are familiar with the phrase “fair winds and following seas.” The saying refers to ideal conditions for steering a ship. Our profession is enjoying both fair winds and a few rough seas. With that in...

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Life First, Work Second – Today’s Veterinary Business

My WellHaven Pet Health practice has embraced what we call a “white coat off” philosophy. The important parts of life come when the white coat is off. Again, life first, work second. Today’s employers need to remember the correct order. Without vets and vet nurses, we...

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Bricks and Clicks – Today’s Veterinary Business

Great news! All the modalities discussed above already exist. My WellHaven Pet Health practice is determined to create the future, a bright one for vets, teams, pets, and families. We’ve implemented texting, mobile cloud-based medical records, and triage. We will test...

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Veterinary medicine needs to embrace new, better ways

Pet owners call your practice, make an appointment, drive to your hospital and wait in the lobby. We see them once a year if we’re lucky. By some estimates, half the pets in the U.S. won’t see a veterinarian this year. We then have maybe 20 minutes to address the...

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